FAQ

What are your hours?
Our counselors work Monday – Saturdays, 9am – 9pm, and have varied schedules.  Some have evening and Saturday hours.  You will need to contact our office to see when each counselor has availability.

How can I know what therapist is right for me?
Finding the right therapist is not always easy, but it’s very important!  Our staff will help you decide who we believe is best suited for you based upon the reasons you are seeking help, whether or not you want to use insurance, your availability and other considerations.  If you have any concerns that the therapist you see is not a great fit, our therapists do not take that personally and we will refer you to someone else either at Morning Star or to another practice, if necessary.

How long will I have to wait for an appointment?
Generally, we can schedule you within a week or so. However, if you need an evening or Saturday appointment, you may have to wait several weeks.

Do your therapists prescribe medication?
No, our therapists do not prescribe medication.

Is my counseling confidential?
We are committed to keeping everything about your treatment confidential.  In any counseling, there are exceptions to confidentiality that include the following:

  1. If you are a threat to yourself or someone else, in which we may need to involve other people or resources to ensure your safety or the safety of others.
  2. In the case of any suspicions of child abuse, which is required by law to be reported.
  3. A court order to release information.
  4. You authorize us to speak to anyone else about your treatment, which requires your signature on a release of information form.

Do you accept health insurance?
We accept most Blue Cross/Blue Shield plans.  Please call our office or your insurance company to verify you are in network with Morning Star Counseling.

What if I don’t have health insurance?
You can see any of our counselors using the fee schedule here.

Can I pay with credit card?
We accept all major credit cards (including HSA credit cards), checks and cash. Payment is due at time of service.

What if I need to cancel my appointment?
Please give our office at least 24 hours advance notice if you need to cancel your appointment, contact our office at 717.806.5050 and leave a message for our administrative staff.  Otherwise, you will be charged a $50 cancellation fee.  If circumstances such as transportation or childcare arrive, please consider the option of a phone or FaceTime session, which we are often able to accommodate.